Veuillez retourner
votre tablette

Livraison gratuite
dès 75€ d'achats
Expédition 24H / Livraison 72H
Sauf Weekend et jours fériés
01 41 24 07 60

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Barbara ships in Metropolitan France for the moment. But you can find retailers on the store locator page. Sorry for the inconvenience. 

1) Orders

How do I place an order online?

Step 1: Select the items which you like and add them to your basket, choosing your size.

Step 2: Once you have made your choice, click on "My basket" at the top right of your screen then click on "Checkout".

Step 3: Login to your customer account using your email address (username) as well as your password. If you do not have a personal account, click on "Create an account".

Step 4: Fill in or check your personal details as well as the choice of delivery address.

Step 5: Proceed to payment using your bank card. Once the payment for the order has been accepted, a confirmation email with a summary of our order will be sent to you.

How do I know if my order has been processed?

Upon acceptance of your payment, you will be directed to a confirmation screen for your order. You will then receive a confirmation email with a summary of your order.

Can I modify or cancel my order?

Once the payment has been made, you cannot return to your order. However, if the product does not fit you, you always have the option of returning the item.

Can I make a gift order?

When ordering, you have the option of ticking the "This order is a gift" box in order to personalise the name and message for the recipient.

 

2) Payment

What payment methods are available?

We provide the following payment methods: Visa, Visa Electron, Mastercard, Carte Bleue.

Is my payment secure?

The protection of your bank details is fully guaranteed by the secured system operated by our partner bank: Crédit Mutuel. Your data is transmitted and encrypted via the SSL server and may under no circumstances become known to third parties. This information is not transmitted or stored by our servers at any time.

My payment has been rejected. Why?

If your payment has been rejected, it is likely to be for one of the following reasons:

- Your card has expired. Please check the expiry date on your card.

- You may have reached the limits of the amount available on the card. We would ask you to contact your bank.

- Some of the information entered is incorrect. Please try again, checking the information carefully.

 

3) Delivery

Can I change my delivery address?

While ordering, you can choose the delivery address you want. However, once the order has been finalised and the payment has been made, it is no longer possible to amend your chosen delivery address.

Can I have it delivered abroad?

Barbara currently only delivers within mainland France.

How does the delivery service work?

You have several delivery options: Colissimo, Chronopost or Mondial Relay.

All of our deliveries are carried out with confirmation of receipt by signature.

How much does delivery cost?

Delivery costs are free for any orders over 100 Euros. For any orders below this amount, you will be asked for a contribution to the delivery costs.

For Colissimo and Mondial Relay, the price is set at 6 Euros.
For delivery via Chronopost, the price is set at 12 Euros.

What is the delivery period?

Delivery will occur within the four working days as from the order placed during the week (excluding Saturday) before 1 PM. The delivery period may be extended by a few days during promotional periods, sale periods and the periods before the Christmas and holiday season.

For orders delivered via Chronopost, the delivery period is 48 hrs.

 

- Can I track my order?

Once your order has been confirmed, you will receive a confirmation email for the order with a summary of the products purchased. Please do not hesitate to check in your spam folder if you have not received a confirmation email. Later, you will receive a shipping confirmation email for your order. This will include a tracking number in order to allow you to see where your package is.

 

- What should I do if I'm not at home for delivery?

No package will be left without being signed for. If you aren't home when delivery is attempted, a non-delivery notice will be left in your letterbox. You must then follow the instructions on this notice (arranging for a new delivery or going to collect the package from the specified address).

If you have selected the Collection Point delivery method then you will receive a notification via SMS or email.

The period of availability for your parcel varies depending on the role of the collection point:

Collection point: 8 calendar days.

Post office: 14 calendar days.

Chronopost centre: 14 calendar days.

At the end of this period, the package will be returned to us.

 

4) Returns

What are exchange and refund conditions?

We take great care and pay great attention to the production of our products in order to bring you complete satisfaction. If, however, you are not completely convinced by your choice then you have a withdrawal period of 7 days. Login to your account in order to register your return. You have a period of 30 days in which to return the products.

For orders of less than 100 Euros, returns are made at your own expense. If your order was more than 100 Euros and the product returned results in an invoice of less than this amount, you will be debited for the shipping costs.

How do I return an item?

The item is returned in its original packaging, with its label and any accessories, in perfect condition for resale. It must therefore have been neither worn, nor washed, nor soiled. If a free item or other present was sent with the product which you wish to return, this must also be returned to Barbara at the same time, otherwise your request for a refund cannot be processed.

Login to your account and simply make a return request in the "My product returns" tab.

Select the product(s) to be returned, the reason for the return and any comments you'd like to make; then confirm your request.

You will then receive a confirmation email, to be printed and included with your return, comprising the details of the return.

Returns should be made to the following address:

BARBARA C/O BERRY SERVICES

Service Internet

ZA Le Fay

36260 Neuvy Sr Sepulchre

What should I do if my package is damaged when it arrives?

If the packaging shows traces of deterioration upon receipt of your package, you may either refuse the package or accept it while expressing very precise reservations to the delivery person. You also have the right to refuse the package, in which case it will automatically be returned to our offices.

What should I do if my item bought online has a defect?

In the event of a problem with your item, request a return through your personal account, under the "My product returns" heading, indicating the nature of the problem. In this case, please attach a receipt for the cost of returning the product so that we can reimburse you for the costs incurred.

Can I return or exchange an item bought online in a shop?

No, no purchases made online can be exchanged or returned in a shop. Refunds or returns may only be carried out online via the "My account" and "My product returns" heading.

- How will I be reimbursed?

The refund will be made within a period of 5 days as from the receipt and verification of your return. If the products are verified by out technical inspection then the card used for payment will be credited.

 

5) The products

- Where can our products be found in shops?

Barbara is represented in numerous shops in France and abroad. In order to find the shop closest to you, click on the "Our stores" heading.

Can I get more information about a product?

We try to provide the greatest possible amount of information about our products. Indeed, you will find details regarding the materials used, the composition, the instructions for care, a size guide and photos, and sometimes a video showing the product being worn. However, if you find that there is information missing then please don't hesitate to let us know by sending us an email under the "Contact" heading.

 

6) My account

- I've forgotten my password …

If you've forgotten your password, go back to the "My account" heading and click on "Forgotten password". Re-enter your email address. You will be sent an email to confirm your email address. Once you have clicked on this link, another email will generate a new password for you. If you don't like the new password you always have the option of changing it under "My account" / "My personal details".

Can I change my details?

In accordance with the French Data Protection Act "Informatique et Liberté" of 6 January 1978, you can access, change or delete your personal information at any time by logging in to your account.

Do I have to create a Barbara account in order to place an order?

Yes. This allows you to avoid having to enter your personal details again for each new order.

Is my personal data protected?

Barbara protects your data thanks to the SSL security standards. Your data is encrypted and is never transmitted to our server.

How do I use my wishlist?

My "Wishlist" is a simple tool made available to you which allows you to select your favourite products without actually adding them to your basket. You can then return to your "Wishlist" heading at any time and delete some items or add them to your basket in order to buy them. You can also share each product on social networks. To do this, click on the product description and, on the right, you will find the "Share" tab.

 

7) Other

- How do I contact the customer service?

You can contact us on 01 41 24 34 11 from Monday to Friday between 9 AM and 5 PM, or via email at the following address: order@barbara.fr.

How can I stay informed about Barbara news?

In order to receive our news and offers (new collections, special offers, competitions, etc.), subscribe to our newsletter and catch up with us on our social networks (Facebook, Twitter, Instagram, Pinterest, and Youtube).

How do I apply for a job at Barbara?

Please don't hesitate to send us your application at recrutement@barbara.fr. We will read it with interest!

 

- How can I become a Barbara retailer?

Please don't hesitate to contact our sales team at the following address: France@barbara.fr

How can I get a Barbara catalogue?

In order to receive our catalogue, contact us via the "Contact" heading indicating the nature of your request.